SHIPPING POLICY
At Velura, we want your experience to be as smooth as your sleep. Please read the following shipping information carefully to understand our processing times, delivery windows, and shipping-related policies.
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Order Processing
All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).
Orders placed on weekends or holidays will begin processing the next business day.
You will receive a confirmation email once your order has been shipped, including a tracking number.
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Shipping Times
We ship worldwide and use trusted logistics partners to ensure safe delivery of your pillow.
Estimated Shipping Times (After Processing):
United States: 5–10 business days
Europe: 5–12 business days
United Kingdom: 5–12 business days
Canada & Australia: 7–15 business days
Rest of the World: 10–20 business days
Please note that shipping times may vary due to customs, courier delays, or high-volume periods (e.g., holidays or promotions).
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Shipping Costs
Shipping costs are calculated at checkout based on your location and shipping method.
We often run free shipping promotions, especially during launch periods — please check our website for current offers.
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Tracking Your Order
Once your order has shipped, you will receive an email with a tracking link.
You can also track your order at any time via our official tracking page (if available).
If you have not received your tracking number within 5 business days of placing your order, please contact support@velura-sleep.com so we can look into it right away.
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Customs, Duties & Taxes
For international orders, please be aware that:
You may be responsible for customs duties, taxes, or import fees based on your country's regulations
Velura is not responsible for any additional charges applied at customs
We recommend checking with your local customs office if you are unsure about potential fees.
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Undeliverable Or Returned Packages
If a package is returned to us due to:
Incorrect address provided at checkout
Failure to pick up the parcel from the courier
Refusal to accept delivery
We will contact you to arrange re-shipment. Additional shipping fees may apply.
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Lost Or Delayed Packages
While extremely rare, if your package appears to be lost or significantly delayed:
Please wait until the maximum estimated delivery time has passed
Contact us at support@velura-sleep.com with your order number
We will investigate immediately and, if confirmed lost, offer a free replacement or full refund
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Damaged In Transit
If your pillow arrives damaged, please contact us within 7 days of delivery with:
Your order number
Clear photos of the damaged product and packaging
We will provide a free replacement or full refund, including any return shipping costs.
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Contact Us
If you have any questions about your shipment or delivery, please reach out to our customer care team:
support@velura-sleep.com
We aim to respond within 24 hours during business days.
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Thank you for choosing Velura — where every night is a step closer to deeper, better sleep.