PRIVACY POLICY
At Velura, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with us in any way.
By using our website, you agree to the terms outlined in this Privacy Policy.
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Information We Collect
We may collect the following types of information:
Personal Information: name, email address, shipping and billing address, phone number, payment details
Order Information: products purchased, order history, transaction details
Technical Information: IP address, browser type, device information, geographic location, cookies, and browsing behavior
Communication Data: emails, chats, or messages you send us
We only collect information that is necessary to provide you with our services and improve your experience.
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How We Use Your Information
We use the information we collect to:
Process and fulfill your orders
Send order confirmations, shipping updates, and customer service messages
Improve our website, products, and services
Send marketing emails (only if you have opted in)
Prevent fraud and ensure secure transactions
Comply with legal obligations
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Sharing Of Your Information
We do not sell, trade, or rent your personal information.
We may share your information only with:
Trusted service providers (e.g., shipping carriers, payment processors, email platforms) who help us operate our business
Legal authorities, if required by law or to protect our rights
All third parties we work with are required to maintain strict confidentiality and use your data only for the purposes we specify.
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Cookies
Our website uses cookies and similar technologies to:
Ensure our website functions properly
Analyze traffic and user behavior
Personalize your shopping experience
Deliver relevant advertising
You can control or disable cookies through your browser settings at any time. Please note that some parts of our website may not function correctly if cookies are disabled.
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Data Security
We take the security of your personal data seriously and use industry-standard measures to protect it, including:
SSL encryption
Secure payment processing
Access restrictions
Regular security audits
While we work hard to protect your information, no method of transmission over the Internet is 100% secure.
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Data Retention
We retain personal information only as long as necessary to:
Provide our services
Comply with legal obligations
Resolve disputes
Enforce our agreements
You may request deletion of your personal data at any time (see "Your Rights" below).
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Your Rights
Depending on your location, you may have the right to:
Access the personal data we hold about you
Request corrections to your data
Request deletion of your data
Withdraw consent to marketing communications
Object to certain uses of your data
Request a copy of your data (data portability)
To exercise any of these rights, please contact us at:
support@velura-sleep.com
We will respond within 30 days.
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Marketing Communications
If you have subscribed to our newsletter or marketing emails, you can unsubscribe at any time by clicking the "unsubscribe" link at the bottom of our emails.
We will never send you promotional emails without your consent.
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Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies before providing any personal information.
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Children's Privacy
Our website and products are not intended for children under the age of 16. We do not knowingly collect personal information from minors. If we learn that we have collected data from a child, we will delete it immediately.
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Changes To This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with a new "Last Updated" date. We encourage you to review this policy regularly.
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Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Velura
support@velura-sleep.com
We are here to help.
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Thank you for trusting Velura with your privacy. Your comfort — and your peace of mind — always come first.