REFUND POLICY
At Velura, we stand behind the quality and craftsmanship of every pillow we ship. Because sleep is deeply personal, we offer a fair, transparent, and buyer-friendly refund policy designed to give you complete peace of mind.
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120-Night Comfort Guarantee
We believe that finding the right pillow takes more than a few nights — it requires real adjustment time. That is why every Velura pillow comes with a 120-Night Comfort Guarantee.
If you are not satisfied with your purchase within 120 days of receiving your order, you are eligible for a full refund under the terms outlined below.
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Eligibility
To qualify for a refund, the following conditions must be met:
The request is made within 120 days of delivery
Proof of purchase (order number or receipt) is provided
The item is in clean, undamaged, and resellable condition
Only pillows purchased directly through our official Velura store are eligible
Items purchased through third-party sellers or unauthorized resellers are not covered under this policy.
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How To Request A Refund
To initiate a refund, please contact our customer support team at:
support@velura-sleep.com
Include the following in your message:
Order number
Reason for return
A short description or photo (optional, but helps us improve)
Our team will respond within 1–2 business days with your return instructions.
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Return Shipping
Customers are responsible for return shipping costs unless the item arrived defective or damaged
We recommend using a trackable shipping service to ensure safe delivery of your return
Once we receive and inspect your return, we will notify you of the approval status of your refund
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Refund Processing
Approved refunds are processed to your original payment method within 5–10 business days after we receive the returned item.
Please note:
Original shipping fees are non-refundable
Sale or discounted items may be refunded at the sale price only
Refunds may take an additional 3–5 business days to appear on your bank statement depending on your provider
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Damaged Or Defective Items
If your Velura pillow arrives damaged or defective, please contact us within 7 days of delivery with clear photos and your order number. We will offer either a free replacement or a full refund, including return shipping.
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Exchanges
We currently do not offer direct exchanges. If you would like a different product, please request a refund and place a new order.
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Contact Us
For any questions about your order, refund, or return, please reach out to our customer care team:
support@velura-sleep.com
We aim to respond within 24 hours during business days.
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Thank you for choosing Velura. Your comfort is our promise.