Contact information

Contact Information

We are happy to assist you with any questions, concerns, or requests. Please do not hesitate to reach out to us.

Get in Touch

Email: support@velura-sleep.com

Business Details

Brand: Velura Sleep
Legal Entity: Ecom Warriors LLC
Employer Identification Number (EIN): 98-1911845

Business Address

Ecom Warriors LLC
30 N Gould St, #60625
Sheridan, WY 82801
United States

Customer Support Hours

Monday – Friday: 9:00 AM – 6:00 PM (MST)
Saturday – Sunday: Closed

Email inquiries received outside of business hours will be answered on the next business day.

Response Times

Contact Method Expected Response Time
Email Within 24 hours (business days)

Common Inquiries

  • Order status and tracking: Please visit our Track Your Order page or email us with your order number.
  • Returns and refunds: Please review our Refund Policy for details on how to initiate a return.
  • Shipping questions: Please review our Shipping Policy for delivery times and costs.
  • Product questions: Feel free to email us — we are happy to help.
  • Privacy and data requests: Please review our Privacy Policy or contact us directly.

We Value Your Feedback

Your feedback helps us improve. If you have suggestions, compliments, or concerns about your experience with Velura, please let us know. We take every piece of feedback seriously and use it to make our products and service better.